Frequently Asked Questions

How EshopSupply works?

It’s easy, our app is pretty straight forward. Find the product from our catalog that you are interested, add it to shopping cart and proceed the checkout. Once we receive your payment, your order will be processed by our system and supplier will be notified. Normally your order can be shipped out in 3-5 days, we will handle all the shipping and import process. Shipping status will be available in the app, and normally, your order will be arrive in 15-25 days.

Is there minimum quantity?

Minimum quantity varies by product, different suppliers may have different minimum quantity requirement. It will be displayed on the product page in the app.

Can I make changes to my order?

You can change your order any time before payment. We do not recommend any changes after you made the payment as it may delay your order.

Can I cancel my order?

You can cancel your order before it shipped out from factory, we will NOT able to process any cancellation request once order is shipped. For cancellation, please contact support in the app.

Does EshopSupply charge for custom duty, GST and VAT, or any other extra fees?

Whatever the price you paid in the app, it’s final. EshopSupply will handle all the import process and cover the custom duty, GST and / or VAT.

How EshopSupply protects my payments?

We never keep your payment information, the transaction is protected by VeriSign SSL 256bit encryption (the highest level of protection commercially available), so you are safe with us.

What’s the shipping charge?

Shipping charge is based on dimensions, weight and quantity of your order. By the time you add product to shopping cart, shipping cost will be calculated and displayed.

What’s shipping time?

Normally, order will be delivered within 10-16 days after it left from our warehouse. It may get delayed in some cases such as holiday or custom delay. We will keep you informed once your order is in that situation.

What can I do if my order doesn't arrive on time?

All products on EshopSupply are guaranteed to be delivered within 45 days. You are protected and get full refund if you don’t receive your order within the time.

The product is not in the catelog, can EshopSupply source for me?

Yes, we can source the product for you. Please contact us, our dedicate product specialist will be able to help you.

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